I was rolling back into Houston from Katy, a major suburb west of town along I-10. (No, Houstonians... not everyone knows where it is). I get another dispatch to go to Katy and I think, "Eh, what the hell. Why not?" I double back.
Plus in my favor, it's a timed pickup and I have 23 minutes to get my fare. It only takes 10 to get there. Second plus: he's coming back into town for at least a 15 dollar fare, based on mileage.
However, the dispatcher forgot a little something. Namely, that the customer was in a MOTORIZED WHEELCHAIR, and I can't take those in my van in the configuration that it's in. Namely, in the spot where a wheelchair ramp would be, I have a SEAT and no ramp.
I apologize profusely to the passenger and immediately get on the phone to dispatch to send the right kind of cab. I assure him that the right kind of vehicle is being dispatched. Honestly, I wanted to stay with him until it got there, but I was already past my bedtime (as originally projected) and I have this feeling that I abandoned that guy. I hate it when circumstances like that conspire to shit on someone who's dependent on someone else's vehicle to get him around town and back home. It's crap of the highest order, and I wish I could have someone's head on a bloody spike for it.
However, I would have just settled for having a wheelchair ramp in my vehicle and the training to go with it. There's another class for people who back up the Metro Lift system. However, taking that training would put me back on something I don't want, a strict schedule.
I just wish some of these issues would get handled with more accuracy.
Pbbbbbttt!
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